Eden Covid-19 Appointment Guidelines

Guest Arrival & Reception Guidelines

  • Text on arrival and wait in your car until we reply to come inside.
  • We will greet you warmly but without any personal contact.
  • We will be conducting temperature checks on entering.
  • We will stagger customer arrival times to minimise close contact, currently, there will be no waiting area.
  • We will clean the reception area regularly.
  • Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas.
  • Please pay by a card or other cashless means where possible.

We Ask You, Our Customers…

  • To arrive at the time agreed, to maximise social distancing.
  • To come alone and bring as few possessions as possible.
  • PLEASE WEAR A MASK ON ENTERING—unless you have bought products online and are coming to collect (visiting for 5mins or less).
  • To use hand sanitiser as provided around the clinic.
  • Use of a mobile phone is not permitted during your time in the clinic.
  • Food or drink is not permitted during your time in the clinic.
  • Talking should be kept to a minimum.
  • To contact us and re-arrange your appointment if you have a temperature or are feeling unwell, or if any person in your household has the same or is self-isolating.
  • Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms consistent with Covid-19.

Our Clinic

  • We have undertaken a thorough review of our clinic and the services we offer.
  • We have re-arranged our waiting, reception and treatment areas to adhere to social distancing guidelines.
  • All surfaces in the salon will be cleaned regularly and wiped with the appropriate cleaning product between each treatment.
  • All items of equipment will be cleaned before and after every treatment. This includes all metal instruments, brushes, bowls and tweezers.
  • Single-use disposable items will be used where necessary (sustainable alternatives are kept where possible).
  • We will ensure adequate ventilation throughout the clinic, with doors and windows open where possible.
  • Toilet facilities/beverages/magazines are not available.

Our Team

  • We have conducted training to ensure all team members care for our customers in a safe, hygienic and professional manner.
  • Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety.
  • We have agreed on social distancing for our team in communal staff areas.
  • Staff are briefed to uphold safe standards while dealing with responsibilities at reception.

Our Treatments

  • We have reviewed our treatment menu and removed treatments where we felt it necessary to do so.
  • Our therapists will wear gloves, masks and other personal protective equipment (PPE) during treatments where required. Therapists will wash their hands before and after every treatment.
  • Our therapist will stay with you throughout your treatment—not venturing out of the room—to reduce the need to replace PPE and minimise infection.

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